Custom-Made Products
Most The Custom Drop products are personalized to a customer's approved design and are made to order. For this reason, we generally cannot accept returns for a change of mind once production has begun. This does not limit rights for damaged, defective, incorrect, or otherwise nonconforming goods under applicable law.
Before Production
There is no deposit required merely to request a quote. If you want to cancel before approving the final proof or paying, please contact us. If you have already paid but production has not begun, contact us promptly so we can review cancellation and refund eligibility.
After Production Begins
Once production has started on an approved custom design, changes and cancellations may no longer be possible. Please contact us immediately if you notice a problem; we will consider the order's current status and any applicable consumer protections.
Damaged, Defective, or Incorrect Items
If an item arrives damaged or does not match the approved specifications, email orders@customdropshop.com as soon as possible with your order reference, description of the issue, and clear photos when available. We will review the issue and offer an appropriate remedy, which may include repair, remake, replacement, or refund, depending on the circumstances and applicable law.
Customer-Approved Details
Please check spelling, names, jersey numbers, dates, image orientation, and other personalized details before approving your digital proof. If an item accurately matches the approved proof, we generally cannot offer a free remake for a preference change or a mistake contained in the approved information, except as required by law.
Shipping Delays and Non-Delivery
If we cannot ship within the timeframe we promised, or within 30 days when no shipping time was specified, we will seek your agreement to a revised date or provide a cancellation and refund as required by applicable law. See our Shipping Policy.
Refund Method
When a refund is approved or legally required, it will generally be issued to the original payment method. The time for funds to appear depends in part on the payment provider or financial institution. Legally required refunds are processed within the applicable legal time limits.
How to Request Help
Contact orders@customdropshop.com and include your quote or order reference. Please contact us before mailing any item back so we can provide appropriate return instructions where a return is necessary.