About This Policy
The Custom Drop ("we," "us," or "our") operates customdropshop.com and provides personalized products, design proofs, and custom quotes. This policy explains how personal information is collected, used, disclosed, and retained when you use our website or communicate with us.
Information We Collect
When you submit a request, we may collect your name, email address, contact details, product preferences, quantity, dimensions, project notes, and images or files you upload. For a paid order, we may also collect delivery and order details, customer communications, and transaction references or payment status. We do not need customers to enter payment-card numbers in quote forms.
How We Use Information
We use this information to respond to inquiries, prepare quotes and digital proofs, fulfill approved orders, coordinate delivery, communicate about your purchase, protect against abuse, resolve disputes, and meet applicable legal and accounting requirements.
Payment Processing
Payments may be processed by Stripe. Payment-card information entered on a Stripe-hosted Checkout page is handled by Stripe according to its own policies. We may receive confirmation and limited transaction details needed to match payment to your order. For more information, see Stripe's Privacy Policy.
Service Providers and Website Tools
We use service providers to operate our website and services, including Cloudflare for website infrastructure, security features such as Turnstile, and file storage. We may use email service providers to communicate with customers. Our site may use performance or security technologies that process technical information, such as browser or device information, IP address, and usage events, as described by their respective policies.
Uploaded Designs and Photos
Files you submit are used to evaluate and produce your requested project. Please upload only images, artwork, or personal information you have permission to share. If a project includes a minor's photo, the person submitting it must be the parent/legal guardian or have appropriate permission.
Data Retention
We retain inquiries, proof files, order information, and transaction records as needed for our operations, dispute handling, security, and applicable legal obligations. Retention periods vary by record type. Contact us if you would like to request deletion of an inquiry or uploaded file; some information may need to be retained where required or permitted by law.
Data Security
We use reasonable administrative and technical safeguards and third-party providers to help protect information, but no internet service can guarantee absolute security. Do not put passwords, payment-card details, Social Security numbers, or other highly sensitive information in your project description or uploads.
Your Choices and Privacy Requests
You can request access, correction, or deletion of information we hold about you, subject to applicable law and verification. You can also contact us about questions concerning data use or sharing. We will respond as required by applicable law.
Children and Third-Party Links
Our site is not designed for children under 13 to use independently. A parent or authorized adult should submit requests involving a child's information. Other websites linked from our site have their own privacy practices.
Updates and Contact
We may update this policy as practices or requirements change. The version posted on this page will show its latest update. For privacy questions, email orders@customdropshop.com.